In order to welcome the massive cross-border packages promoted overseas in the summer, Cainiao International Express is the first to launch the “late arrival must pay” policy for all cross-border merchants, with its first stop in Spain. This service is a major logistics guarantee for cross-border merchants by Cainiao.
It is reported that Cainiao has previously launched a “late compensation” guarantee with AliExpress Express, which will be open to all cross-border merchants this time. In addition, you can also enjoy advantageous services such as domestic pickup, global shipping, free trial orders, full link tracking, and “late arrival must compensate”.
On the consumer side, Cainiao’s “late arrival must compensate” guarantee is becoming one of the key factors for overseas consumers to choose Chinese products. For example, Spanish consumers who place orders on the AliExpress Choice channel can enjoy the logistics promise of “delivery on the 9th, compensation for late arrivals”. If it is not delivered within the displayed time, overseas consumers can apply for corresponding compensation.
In addition, Cainiao can provide differentiated compensation protection for international small package products with different logistics timelines to meet the needs of different cross-border merchants. In the future, the “late arrival must compensate” policy will cover Cainiao’s main overseas markets.
It is reported that compared to the domestic express logistics chain, based on different transaction entities in different customs areas, buyers and sellers reach transactions through e-commerce platforms. After electronic payment settlement, cross-border logistics needs to go through seven major stages: domestic collection, sorting and transportation, customs clearance, sea land air transportation, overseas customs clearance, overseas warehousing and sorting, and end of end delivery. Any issue with any of these links will affect the final certainty of performance.
Cross border logistics industry insiders told reporters that under normal circumstances, it takes one to two weeks for e-commerce express delivery from China to Spain. Cainiao is almost the first international express delivery company in the industry to dare to claim that “late arrival must be compensated”. The consumer satisfaction brought by this highly deterministic logistics product can directly drive product overseas sales and store rankings.
The multiple guarantees of cross-border logistics between China and Europe are inseparable from the continuous optimization of international express delivery networks. On the one hand, Cainiao has widely deployed export preferred warehouses in China. For the Spanish market, the goods in the preferred warehouse for stocking can be quickly completed through functions such as fast packaging, intelligent order consolidation, and direct packaging, and can board the corresponding port’s charter plane. It is expected to be 1-2 days earlier than the merchant’s self shipment; On the other hand, Cainiao has established a self operated terminal distribution network in Spain, which can cover most of the mainland of Spain. After the package is collected locally, delivery can be completed in most areas the next day.
The person in charge of Cainiao International Express stated that in recent years, Cainiao International Express has continued to invest in overseas logistics infrastructure construction, and the local terminal distribution network has rapidly expanded. Through the refined operation of intelligent ordering, China Europe charter flights, overseas automated distribution centers, and distribution stations, we hope to create international express delivery products that are cost-effective and stable in the industry, providing logistics support for e-commerce sellers, independent station sellers, and overseas brands.
It is understood that Spain is a newcomer who focuses on investing in overseas infrastructure
Post time: Jun-29-2023